Frequently Asked Questions...
Q: Do the Krypto-lites come with glow rods?
A: Yes. I provide one glow rod comprised of a sealed vial that is filled with green v10 glow powder. The v10 glow powder charges with any light source and luminesces for approximately 8-12 hours.
Q: Can these items utilize an appropriately sized tritium vial instead of a glow rod?
A: Yes they can. All pieces can utilize the appropriate size tritium vials. Extra clear PVC tubing is included and can be used to nest the vial inside the piece to avoid accidental intrusion and/or damage. To see how this works CLICK HERE.
Q: Can I purchase tritium vials from you?
A: No. Each piece is designed to accept a tritium vial if the user desires but none of the pieces come with tritium vials, nor do I sell them.
Q: Are custom orders available?
A: Yes they are. Prices are determined by metal type, finish, and machine time.
Q: Are all models available in each metal type?
A: No. Some metal types are not suitable for some models. Thin walls on some models, like the Chinese Lantern, create a greater risk for damage/breakage with softer metals. Damascus is also not suitable for some thin wall models because there is an increased risk for de-lamination during the heat treat process.
Q: What is the average turnaround time on a custom order?
A: Turnaround times for most orders run around 2-3 weeks.
Q: Are deposits required for custom orders?
A: Most orders do not require a deposit. If for some reason it does I will let you know. Orders must be paid in full prior to shipment.
Q: What shipping methods are available?
A: Most domestic orders orders will ship via USPS First Class or Priority Mail. International orders ship USPS International Priority Mail. All Methods will utilize delivery confirmation.
Q: Where are you located/do you ship from?
A: The good ol' US of A, more specifically the hills of northeast Tennessee. While I love visiting other places, meeting people from other countries, and having customers from every nook and cranny of the globe; I am proud to be American born and bred.
Q: Do you charge sales tax?
A: Orders shipped within the state of Tennessee will be assessed 9.75% sales tax.
Q: What payment methods are accepted?
A: Money Orders or Paypal
Q: If using Paypal should I use the "Gift" option to avoid associated fees?
A: No. My prices cover the associated Paypal fee. This could lead to a delay in the shipment of your order as the "Gift" option does not allow direct printing of USPS shipping labels.
